GARDENSKONCEPT

‌Effective Date: September 14, 2026‌

Welcome to the official returns and refund guideline of GARDENSKONCEPT, accessible at www.gardenskoncepts.com. As a community of passionate home gardening enthusiasts that curates over 320 durable, garden-tested tools for both beginner hobbyists and seasoned growers, we stand firmly behind the quality of every hand shovel, plant label, watering can and pruner we deliver to your garden door. This policy outlines clear, fair terms for all post-purchase requests, with a critical core rule: we do not approve or process any partial or full only-refund requests without the required return of eligible physical products. No full or partial monetary refund will be issued to customers who keep the ordered items and request to keep the products while receiving their payment back. By completing a purchase on our website, you confirm that you have read, understood, and agree to all terms laid out in this policy.

1. Basic Return Eligibility Criteria

All customers have a 30-day window starting from the day you receive your GARDENSKONCEPT gardening tool order to submit a valid return request. To be eligible for a return, your item must be in unused, original resellable condition, with all original packaging, tags, and free accessories that came with your order fully intact. Used tools that show obvious wear, dirt, or damage caused by improper operation, accidental drops, or incorrect storage do not qualify for a free return. Custom engraved plant labels, custom-sized gardening tools, and perishable seasonal seed products are final sale items that cannot be returned unless they arrive with confirmed manufacturing defects.

We strictly prohibit all only-refund claims across all order scenarios. Even if you report minor product dissatisfaction, partial cosmetic flaws that do not impact function, or delivery delays that you deem unsatisfactory, you are not eligible to receive any refund of your payment unless you ship the physical eligible product back to our designated return warehouse for full inspection, and we confirm the item meets our return eligibility requirements after it arrives. We will never process a only-refund request that allows you to keep our gardening products while recovering 100% or part of your purchase cost, no matter what reason you submit for the claim.

2. Step-by-Step Return Process

To initiate a valid return, you first need to contact our customer support team within the 30-day eligibility window via our official email bubbl@gardenskoncepts.com, or call us directly at +352 661 115 063. Provide your full order number, a clear photo or 15-second short video that shows the issue with your product, and your full reason for the return. Our support team will review your submission within 2 business days, and send you a confirmed return authorization number and the full correct return shipping address to our local Luxembourg warehouse at 5 Am Pëtz, L-9579 Weidingen, Luxembourg. Unauthorized returns sent to addresses not provided by our team will not be processed.

You are responsible for covering the cost of return shipping for all non-defective voluntary returns. For confirmed manufacturing defective items, damaged products that arrived broken in transit, or cases where we shipped the wrong product to you, GARDENSKONCEPT will cover the full return shipping cost and send you a pre-paid shipping label to use for sending the item back. We strongly recommend you select a tracked courier service for your return shipment, as we cannot be responsible for lost packages that never reach our warehouse.

Once our quality control team receives your returned item, we will conduct a full 48-hour inspection to confirm the product meets all eligibility rules. If your return is approved, you will be given two optional resolutions: you can exchange the item for a brand new identical gardening tool, or you can receive a full store credit that can be used for any future purchase on our www.gardenskoncepts.com website. The store credit never expires, and you can use it to buy any of our plant labels, ergonomic hand shovels, premium watering cans, or other gardening essentials at any time.

3. Exceptions and Special Notes

The only scenario where a refund can be issued without you returning the physical product is the extremely rare case where the item you ordered arrives completely lost in transit, and the courier service provides an official full lost package confirmation report. Even in this situation, we will first offer you the option of a free re-shipment of your ordered product before processing any monetary refund. We never approve partial refunds for customers who choose to keep a product they reported has minor issues.