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Effective Date: September 14, 2026
Welcome to the official Shipping Policy of GARDENSKONCEPT, accessible at our official website www.gardenskoncepts.com. As a trusted gardening tool retailer founded by a team of passionate home gardening enthusiasts, with over 6 years of product experience, 320+ carefully curated garden-tested products, and more than 75,000 happy customers across the world, we are fully committed to making sure every ergonomic hand shovel, weatherproof plant label, heavy-duty watering can, and premium pruning tool you order is delivered safely and straight to your garden door with full transparency, no hidden fees, and clear updates throughout the entire process. This policy outlines all full terms related to order processing, shipping timelines, delivery coverage regions, shipping fees, tracking, delivery rules, and post-delivery support. By completing a purchase on our platform, you confirm that you have read, understood, and agreed to all terms laid out in this Shipping Policy.
1. Order Processing Timeline
All orders submitted on www.gardenskoncepts.com are processed within 1 to 2 full business days, excluding weekends and official Luxembourg public holidays that our local warehouse observes. Once you successfully complete your payment for any product, from our Bamboo Plant Labels Set of 50 to our Large Outdoor 2 Gallon Watering Can, you will immediately receive an automated order confirmation email at the email address you provide during checkout that includes your full order number, a detailed breakdown of all items in your cart, and the total amount you paid.
Our dedicated warehouse team will conduct a double quality check for every single item in your order before packaging: we verify that no tools have manufacturing defects, all accessories are included in the parcel, and fragile products like our Glass Plant Mister Spray Bottle are packed with thick, shockproof bubble wrap and eco-friendly recycled filling materials to prevent scratches, cracks, or breakage during transit. Once your order is fully packed and handed over to our partnered courier service, you will receive a second shipping confirmation email that contains your unique order tracking link, so you can follow the full real-time journey of your gardening tools all the way to your address.
Please note that we do not process any shipping order requests on weekends or public holidays. If you place your order after 3PM local Luxembourg time on a business day, your order will be queued for processing on the next upcoming working business day.
2. Delivery Coverage and Estimated Shipping Timelines
We currently offer shipping services to 32 countries across the European Economic Area, as well as select non-EU regions including the United Kingdom and Switzerland. For different destination regions, the estimated total delivery time after your order leaves our local warehouse at 5 Am Pëtz, L-9579 Weidingen, Luxembourg is as follows:
- Luxembourg Local Deliveries: 1 to 3 business days, perfect for customers who want to pick up their new gardening tools for immediate weekend planting plans.
- Neighboring EU Countries (Germany, France, Belgium, Netherlands): 2 to 5 business days.
- Other EU Member States: 4 to 8 business days.
- Non-EU Eligible Regions (United Kingdom, Switzerland): 7 to 12 business days, and any applicable local customs duties for your region are the sole responsibility of the customer.
Please note that these timelines are estimated references, and occasional unforeseen delays such as extreme weather conditions, temporary courier service disruptions, or local public holiday arrangements in your destination country may slightly extend your delivery window. We will send you a proactive email notification immediately if we identify any unexpected issues that may impact your delivery schedule.
3. Shipping Fee Rules
We have designed a clear, tiered shipping fee structure for all customers, with absolutely no hidden checkout surcharges:
- Standard Flat Rate Shipping: All orders under a total value of 49 EUR are charged a fixed standard shipping fee of 4.99 EUR for all eligible delivery regions across the European Economic Area.
- Free Shipping Threshold: Any order with a total value of 49 EUR or more automatically qualifies for completely free standard shipping, no extra conditions attached. Most of our regular customers can easily reach this threshold by pairing a few sets of our eco-friendly plant labels with one of our ergonomic hand trowels or pruning shears for their home gardening projects.
- Express Shipping Option: If you need your gardening tools urgently for a scheduled planting season or home gardening event, you can select our paid express shipping option at checkout. This service costs 12.99 EUR, and cuts down your total estimated delivery time by 50% for all EU destinations.
4. Delivery and Sign-off Rules
All parcels from GARDENSKONCEPT require a signature confirmation upon successful delivery. Our courier partner will make 3 total delivery attempts to your provided shipping address. If no one is available to sign for the parcel during the first attempt, the courier will leave a delivery notice at your door with instructions on how to reschedule a second delivery attempt for a more convenient time, or direct you to the nearest local pickup point to collect your parcel at your own pace. If you fail to collect your parcel or reschedule delivery after 3 failed attempts, the parcel will be sent back to our Luxembourg warehouse, and you will be responsible for covering the cost of a second re-shipment if you still wish to receive your gardening tools.
It is extremely important that you double check the accuracy of your full shipping address, contact phone number, and postal code during checkout. If you submit an incorrect address that results in your parcel being delivered to the wrong location or returned to us, we are not able to issue a full refund for your order. We can arrange re-delivery to your corrected address, and you will only need to pay for the new shipping fee.
5. Damaged or Lost Parcel Support
In the very rare case that your parcel arrives at your door with obvious external signs of severe damage, or that your ordered items are confirmed missing after 14 full business days past the estimated maximum delivery timeline, you can contact our customer support team immediately for full assistance. You can reach us via our official contact email at bubbl@gardenskoncepts.com, or call us on +352 661 115 063 during our regular business hours. Our team will work directly with our courier partner to launch an official investigation, and once we confirm that your parcel is verified lost or all contents inside are completely damaged, you can choose between a free full re-shipment of your ordered gardening products, or a full store credit that you can use for any future purchase on our store.